We are the ideal partner for market researchers and market research companies.
As a dialer and telephone provider, we can host a complete CATI solution for your
market research projects and get integrated to your existing system to enhance
your performance. Interviewers download a softphone or work via WebRTC from
home or in several decentralized telephone studios.
You can monitor, record, listen and coach interviewers from anywhere, anytime for
free.
Sytel predictive dialer is already 100% compatible with the following data collection
systems such as Askia, Confirmit, Dimension, Ingress, Nebu, Nipo, Survox, Unicom
and CASO. The Sytel Dialer is used by the largest market research companies in the
world, such as Kantar, GFK, Nielson and IPSOS.
With our custom-made plugin, we can connect any software to our hosted dialer.
Connected to international sip trunk operators that cuts out the middleman
Hosted in two different data centers in Germany in accordance with DIN ISO/IEC 27001
Free Call Center Insurance Agreement with monthly availability of 99,7%
Powerful predictive dialer with inbound call blending management to get more responses
Progressive and Manual Dialing. (TCPA compliant for USA calls)
Monitoring, coaching and recording options with flexible storage space
Call to multiple projects simultaneously for one agent to get more productivity.
Real-time analysis and itemized billing at project level. Get more insight on your projects.
100% compatible and reliable
The real key of a good predictive dialer is not just about the quality of the dialing algorithm, but also depends on how quickly the dialing rate can automatically update. Here you see a graph of Agents getting on a break.
The algorithm runs calculations over and over again in order to adjust the dialing rate in real time. The AI Dialer pacing engine simulates up to 40 million calls per second, so that updates take place within milliseconds. You can see that the dialing rate changes instantly, which reduces abandon calls.
