AUTOMATED COMMUNICATION TECHNOLOGIES

We advise and implement solutions for process optimization

We advise startups, SMEs and large companies as well as associations and institutions of various kinds. Regardless of whether you want to develop all processes and skills from scratch or simply want to switch to a new technology platform, our team for digital communication technologies will be happy to contact you about a tailor-made one Work out a solution. Together we will work out a strategic implementation plan based on your current state of overarching goals and the prioritization of your processes.

Our service at a glance

Omni-channel data collection

SIP telephone system

SIP trunking optimization

Virtual Agents & IVR's

Hosting

Data fusion

Data Management

Custom dashboards & reporting

Actionable insights

Safety

Questionnaire design

Customer Engagement Technologies (CET)

"If there's one thing market research
companies love it is being able to focus
on their core business and leave the
technology to other people to worry about.
Step forward award winning initova,
a Sytel partner, based in Germany. "

MICHAEL MCKINLAY, CEO SYTEL LTD

As a digital agency
we have advice
and implementation hand
in hand.

Marketing and technology are growing together.
Benefits of working together.

Practice-oriented advice

Technical and legal basics

Integration of new technologies

Upgrading technical know-how

Modular, scalable solutions

Digital customer experiences

CUSTOMER CENTRICITY

A personal relationship with your customers requires personal routing. Our all-in-one platform consists of information technologies that a company needs to identify process optimization. Data analysis, big data, IT security, system and software engineering, customer journey mapping and cloud computing are used so that the customer experience can be personalized as much as possible. Since the customer journey can be digitally traced through transactions and is clearly displayed, the need for optimization can be identified quickly and specifically at the customer level. These insights are called actionable insights - they provide the company with insights to better understand the buyer personas. All internal and external digital processes contribute to being able to move as a customer-centric company on the market.

Digital transformation

The digital transformation is an economic and cultural change in companies that network with customers, employees and the market through digital technologies. We bring in our experience and technical know-how to make this path easier for you.

We would be happy to help you with your research project

Questionnaire programming

Our programmers have intimate knowledge of the system and script questionnaires according to your requirements. We are also proficient in web technologies such as HTML, CSS, Javascript and Flash, which are important for online surveys. Conjoint, MaxDiff, brand selection, integration of multimedia content, automatic email dispatch and much more. we are happy to implement it for you.

Data management

For data preparation, we offer competent support in all business-critical areas. We guarantee the highest quality standards for tasks such as data checking, data cleaning, coding and recoding. We are proficient in handling a wide variety of data formats such as SPSS, Triple-S, ASCII, XLS.

encoding

Thanks to our many years of experience in close cooperation with market research and field institutes, we are also very familiar with the coding of open entries in text form in various languages. We provide you with a qualified project manager as a direct contact person to design a coding master plan according to your wishes. We have an international pool of coders in our database, including, for example, skilled workers and medical students who are qualified in the pharmaceutical sector.

Tabulation

Analysis and preparation of your data in visually appealing presentation formats - generate automated PowerPoint reports from Excel for live reporting, online dashboards, information portals, reporting tools and panel management. Full integration with MS Office products, export and import with Excel tables. Update volumes of tables live with new data at any time.

Training

Our trainers / consultants know the software from many years of personal user experience. For the implementation phase, we offer basic courses to impart basic user knowledge. For more experienced users, we offer special courses and workshops, which we can also design according to your specifications.

Übersetzung

Our team and our partner network include professional translators, native speakers in various languages, as well as journalists and copywriters. So if you need translations for the localization of your website or for questionnaires, info mails, newsletters, advertising texts and more, then it is best to contact initova.

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