SOLICIT CUSTOMER OPINIONS

The customer experience is the focus

Customers talk about your offer in social media. The influence and power of the customer is growing. Make sure that the customer experience is particularly good and increase customer loyalty.

Measure and improve customer satisfaction in 3 steps

Questions

Multi-channel mode

Analyze

Actionable insights

Action

Take actions

Customer feedback software

We offer an intelligent solution to effectively measure customer satisfaction and to optimize services in a targeted and sustainable manner. Customers talk about your social media offering. Make sure that your customer experience is particularly good and increase the number of people you reach because they spread good news about your company.

Use our dynamic tool to create your questionnaire from scratch or use our predefined templates. We help you to build the right questions and choose the right channel, whatever that promises the highest response rate.

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Customers contact your company through different channels, sometimes even simultaneously. Make sure that your communication is coordinated. Both surveys and dashboards run on mobile devices with our solutions. In a project you can flexibly combine telephone, SMS, online and mobile surveys, the data is always centrally collected and provided in real time.

Create and design your own dashboards and publish them to the right people, available 24/7 on all devices.

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Set filters, compare branches, products and services with each other and carry out benchmarks. You quickly gain an overview and see which areas need to be improved.

You now have actionable insights. You know what particularly promotes customer loyalty in your company and what can lead to customer loss and dissatisfaction. The system sends alerts by e-mail, reports and action plans to initiate meaningful improvement measures. Use our Ticket System management modules to resolve complaints more effectively and reward especially loyal customers and involve them directly in your social media marketing.

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Transforming customer feedback into controlled processes that penetrate the walls of your business is the biggest challenge facing any company. With us you bring feedback and actions in line!

Whatever is stored in web hosting, on servers or in the cloud – strict German data protection guidelines guarantee comprehensive data protection and data security.

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