What performance indicators (KPIs) are used to measure and manage customer experience? When can I use NPS and when is CES better? How can I set fair goals that motivate everyone to become a truly customer-centric company? How can I make customer enthusiasm tangible for my employees and how can I?
It concerns us all: the new data protection legislation GDPR (General Data Protection Regulation), which will come into force on May 25, 2018. Are we expecting a big bang? The strengthened GDPR rules for the collection and processing of personal data from EU citizens will apply from the end of May. inITova sees the new legislation as a positive step towards the protection of personal data. Finally goes