Customer Experience Management Congress | CFM Group

The meeting around customer experience management with software and CX experts as well as CFM customers was a complete success. As an example of a great customer experience, the Hotel CASA turns out to be an excellent choice. With its friendly service, modern facilities and technology as well as a good kitchen, we can recommend this without hesitation. For inITova partners and

By |2020-02-12T15:40:29+00:00February 13th, 2017|General|0 Comments

Retaining customers means understanding customers

In Part 1 of this blog series, we discussed what insights the use of the Net Promoter Score can bring and for what purposes NPS can be used sensibly. It turns out that NPS is a very useful metric for a CX management system when properly incorporated into assessment questionnaires and analysis. Albeit a direct correlation

By |2020-02-12T15:39:51+00:00February 1st, 2017|General|0 Comments

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