Consulting for digital transformation and feedback systems

  Successful CX management would hardly be conceivable without the use of personal data. As a company, you want to address your customers personally and specifically at the various touchpoints and, for example, implement targeted reparation or reward campaigns. Personalized customer service across all channels only works if the relevant data is available at the contact point. Data is among the most valuable

By |2020-02-12T15:41:43+00:00Dec 7th, 2017|General|0 Comments

Customer experience management in the company - what CEOs have to consider when implementing a CX system

When implementing a customer experience management system in the company, some hurdles have to be overcome. Executives often think this is primarily about technical difficulty, but in fact the biggest challenge lies with the people within the company themselves. Especially when you are about to incorporate a system that is influential

By |2020-02-12T15:41:26+00:00July 24th, 2017|General|0 Comments

Net Promoter System (NPS) - utilize the full potential

In Part 1 and Part 2 of this blog series, we already gave an introduction about the benefits and added value of NPS as a key performance indicator for customer-centric companies. A direct link between NPS and business growth is not easy to prove. But how is it that such companies (based on our experience with CFM users) have a promoter surplus

By |2020-02-12T15:41:05+00:00June 7th, 2017|General|0 Comments

Nebu Reporter is live!

Widget-based dashboard reporting in real time Nebu now has the answer to customer requests for an optimized live reporting solution: a portal for interactive, widget-based custom dashboards that are directly linked to the data collection system. The Nebu Reporter module has now passed through the test phase and the first Nebu customers have already successfully implemented the tool for their live projects. Nebu has a lot

By |2020-02-12T15:40:43+00:00June 6th, 2017|General|0 Comments

inITova CFM - Customer Experience Management Software - Functions & Added Value

inITova CFM Customer Experience Management Software - Functions & Added Value Product presentation of our Customer Experience Management solution with a 100% success rate. Features that distinguish our software are omnichannel data collection, dynamic reporting and sharing of information, intelligent KPI error-cause analysis / enriching the feedback with additional data / only 4 questions required, interfaces to online reviews, numerous additional modules and

By |2020-01-07T13:22:30+00:00April 4th, 2017|Video|0 Comments

inITova CFM - Increase customer loyalty with customer experience management software

inITova CFM Increase customer loyalty with customer experience management software Any company who wants to assert itself against the competition must surprise customers beyond their expectations and offer a special experience that binds them and makes them loyal. With CFM you will achieve this goal, because this solution allows you to receive feedback through all available channels

By |2020-01-07T14:30:30+00:00April 4th, 2017|Video|0 Comments

Customer Experience Management Congress | CFM Group

The meeting around customer experience management with software and CX experts as well as CFM customers was a complete success. As an example of a great customer experience, the Hotel CASA turns out to be an excellent choice. With its friendly service, modern facilities and technology as well as a good kitchen, we can recommend this without hesitation. For inITova partners and

By |2020-02-12T15:40:29+00:00February 13th, 2017|General|0 Comments

Retaining customers means understanding customers

In Part 1 of this blog series, we discussed what insights the use of the Net Promoter Score can bring and for what purposes NPS can be used sensibly. It turns out that NPS is a very useful metric for a CX management system when properly incorporated into assessment questionnaires and analysis. Albeit a direct correlation

By |2020-02-12T15:39:51+00:00February 1st, 2017|General|0 Comments

inITova at the CX Bootcamp in Amsterdam

On February 2 and 3, 2017, an exciting program awaits us at the official CX Bootcamp in the Hotel Casa in Amsterdam, organized and sponsored by the CFM Group with speakers from Germany and abroad. In addition to CFM customers for the customer perspective, we are particularly looking forward to Rijn Vogelaar, author of the internationally renowned books "The Superpromoter" and

By |2020-02-12T15:40:11+00:00January 10th, 2017|General|0 Comments

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